terms of service.

1. Who you are agreeing with

Oplos is operated by Deodatum Inc., a corporation incorporated under the Canada Business Corporations Act, with its registered office at 205 Macdonnell Street, Kingston, Ontario, Canada.

In these Terms, "Oplos", "we", "us" and "our" mean Deodatum Inc. "You" means you, whether you have an account or you joined a session through an invite link.

By creating an account, joining a session, or otherwise using Oplos, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use Oplos.

2. What Oplos is, and what it is not

Oplos is a software tool that uses artificial intelligence to help two people have a structured conversation. It offers solo sessions, which are private to you, and mediated sessions, where the assistant facilitates a turn based conversation between two people and helps them reach a written resolution.

You are responsible for your own decisions and for what you choose to do with anything Oplos produces.

3. Eligibility

You must be 18 years of age or older to use Oplos. By using it, you confirm that you are.

When you create an account, you confirm this by self-declaration before the account is made. If you join a mediated session through an invite link without an account, you make the same declaration, and agree to these Terms and the Privacy Policy, before you can join.

You must also have the legal capacity to enter into this agreement, and you must not be barred from using Oplos under the laws that apply to you.

We may terminate any account we reasonably believe belongs to a minor, without notice.

4. Your account

You are responsible for keeping your login credentials secure and for everything that happens under your account. Tell us immediately at support@oplos.co if you think someone else has access to it.

Do not share an Oplos account with your partner. The whole design of the product depends on solo sessions being private to one person. If you share an account, you give up that privacy and we cannot restore it.

One person, one account. Do not create an account on someone else's behalf.

5. Mediated sessions, invites, and guests

Invites. Each mediated session invite, whether it is a code or a link, is single use. Whichever is claimed first locks the other. Anyone who arrives after that will see an expired invite.

Do not forward an invite link. Anyone holding the link can join the session and read everything in it. Treat it like a key, not like an address.

Joining by code means you are joining with an existing Oplos account, and the session is saved to your account.

Joining by link without signing in means you are joining anonymously. You get full access to that session and to the resolution card for 7 days after the session resolves, and you can download the resolution card as a PDF to keep. After that window your access ends. No account is created for you and nothing is saved to one.

What both participants can see. Both people in a mediated session can read the entire session transcript and the resolution card. Neither can read the other's solo sessions.

What you are agreeing to by joining. Before you can join, you confirm that you are 18 or older and agree to these Terms and the Privacy Policy, whether or not you have an account. By joining, you also accept that what you write in the session will be visible to the other participant.

Session timeouts. A mediated session is held open through 2 hours of inactivity and can be resumed after a refresh or a logout. After that the live session closes and settles, though the record stays in your history. Solo sessions do not time out: they stay open until you end them, and the record remains in your history either way.

6. Your content

You keep ownership of everything you write in Oplos. We do not claim it.

You grant us a limited, non-exclusive, worldwide, royalty free licence to store, process, transmit and display your content for the sole purpose of operating Oplos for you, including sending it to our AI provider so the assistant can respond, generating your Relationship Arc and Recall outputs, and showing the session to the other participant in a mediated session.

That licence is narrow on purpose. We do not have the right to publish your content, quote it in marketing, show it to anyone outside the session, or use it to train an AI model. That licence ends when your content is deleted.

You confirm that you have the right to share whatever you put into Oplos, and that doing so does not breach anyone else's rights.

7. What you may not do

Do not use Oplos to:

• Harass, threaten, coerce, stalk, intimidate, or abuse another person, including the other participant in a mediated session
• Impersonate anyone, or misrepresent who you are in a session
• Share content involving a minor in a sexual context, which we report to the authorities as we are required to
• Share content that is unlawful, that incites violence, or that promotes self harm
• Upload malware, attempt to breach our security, scrape the service, or circumvent access controls, rate limits, or paywalls
• Attempt to extract another user's data, or to identify an anonymous participant
• Reverse engineer the service, or use it to build a competing product
• Use automated systems to interact with the assistant at scale
• Resell, sublicense, or provide access to Oplos as part of a service to third parties without our written agreement

We may suspend or terminate access immediately, with or without notice, for any breach of this section.

8. Plans, payment, and cancellation

Current plans and prices are published at oplos.co/pricing, which is the authoritative source. In summary:

All prices are in Canadian dollars and exclude applicable taxes, which are shown before you pay. There are no hidden or additional fees. The total you will be charged is displayed before you confirm.

Free trial. The Resolve plan includes a 7 day free trial, and it is the only plan that has one. We tell you the exact date the trial ends before it starts, and that date is always visible in the billing portal. If you cancel before the trial ends, you are not charged. A card is collected when the trial starts, so that the plan continues without interruption if you keep it.

Once per person. The free trial and the free monthly mediated session are each offered once per person, not once per account. If you delete your account and create a new one on the same email address, anything you had already used does not come back. If you had not used it, it is still yours: only actual use carries over, never the fact that you deleted an account. We do this by keeping a scrambled, one way version of the email address, which is described in section 3.2 and section 11 of the Privacy Policy.

Automatic renewal. Recurring plans renew automatically at the end of each billing period at the price then published, until you cancel. We disclose this before you subscribe, and we send a reminder before an annual plan renews.

Cancelling. You can cancel at any time from the plan screen, through the billing portal, online, in the same number of steps it took to subscribe. No phone call, no email, no retention gauntlet. Cancellation takes effect at the end of your current billing period, and you keep access until then. Cancelling or downgrading does not delete anything in your history.

Refunds. Every paid plan on Oplos is a recurring subscription. Recurring plans are not refunded for partial billing periods, except where consumer protection law in your province or country gives you a stronger right, in which case that right applies and overrides this paragraph. If we materially reduce what a paid plan gives you, you may cancel and receive a pro rated refund.

Price changes. We will give you at least 30 days notice before any price increase takes effect on your plan, and you can cancel before it does.

Payment processing. Payments are handled by Stripe. We never receive or store your full card number.

Failed payment. If a payment fails, we will retry and email you. If it remains unpaid, your plan reverts to Free. Your data is not deleted for non payment.

9. Availability and changes

We will try to keep Oplos running, but we do not promise uninterrupted service. We may need to take it down for maintenance, and things will occasionally break.

We may change, add, or remove features. If we remove something significant from a paid plan, we will tell you at least 30 days beforehand and you may cancel for a pro rated refund.

We may discontinue Oplos entirely. If we do, we will give you at least 60 days notice and a way to export your data before it is deleted.

10. Ending this agreement

You can close your account at any time from settings. We will ask you to confirm your password first, so that nobody else can do it for you.

Deleting is immediate and permanent. When you confirm, we cancel any paid subscription straight away, sign you out everywhere, and make your rooms and sessions inaccessible. There is no grace period, no restore link, and no way for support to undo it, so please be sure before you confirm. Your data is then erased in full within 30 days.

Three things do not go away, and all three are explained in the Privacy Policy. Shared mediated sessions are handled under section 4 of that policy, because they belong to the other person as well as to you. Billing records are kept for 7 years because tax law requires it. And a one way record of your email address is kept so that free allowances are not reset by deleting and signing up again, which is described in section 11 of that policy and in section 8 above.

Cancelling a paid plan is not the same as deleting your account. Cancelling leaves your history in place; deleting removes it.

We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we reasonably believe continued access presents a risk to another person. Except where the breach is serious or urgent, we will tell you why and give you a chance to fix it.

Sections 2, 6, 11, 12, 13 and 15 survive termination.

11. Disclaimer of warranties

To the maximum extent permitted by law, Oplos is provided "as is" and "as available", without warranty of any kind, whether express or implied. We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, and non infringement.

We do not warrant that the assistant's output is accurate, appropriate, complete, or suitable for your situation. It is generated by artificial intelligence and it will sometimes be wrong.

We do not warrant that Oplos will improve your relationship, resolve any conflict, or produce any particular outcome.

Some jurisdictions do not permit the exclusion of implied warranties. Where that is the case, the exclusions above do not apply to you, and nothing in these Terms limits any warranty or right that cannot lawfully be excluded, including under Ontario's consumer protection legislation.

12. Limitation of liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, loss of data, loss of goodwill, or emotional or relational harm, arising out of or connected to your use of Oplos, whether the claim is in contract, tort, negligence, statute or otherwise, and even if we were told such damages were possible.

Our total aggregate liability for all claims relating to Oplos is limited to the greater of: (a) the total amount you paid us in the 12 months before the event giving rise to the claim, or (b) fifty Canadian dollars (CAD $50).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under the law that applies to you. If you are a consumer, your statutory rights under Ontario's Consumer Protection Act or the equivalent legislation of your province are not affected by this section.

You accept that the price of Oplos reflects this allocation of risk, and that we could not offer it at this price otherwise.

13. Indemnity

You agree to indemnify and hold harmless Deodatum Inc. and its directors and officers from any claim, loss, or expense, including reasonable legal fees, arising from your breach of these Terms, your misuse of Oplos, or your violation of another person's rights.

This does not apply to any claim arising from our own breach, negligence, or wrongful act.

14. Changes to these Terms

We may update these Terms. If a change is material, we will give you at least 14 days notice by email and inside the product before it takes effect.

If you keep using Oplos after a change takes effect, you accept it. If you do not accept it, close your account before it takes effect and, if you are on a paid plan, we will refund the unused portion of your current period.

15. Law, and where disputes go

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of laws rules.

You and we agree to bring any dispute in the courts of Ontario, and we each submit to their jurisdiction. If you are a consumer, this does not deprive you of the protection of any mandatory law of the place where you live, including the right to bring a claim in your local courts where that law says you may.

Before you sue, talk to us. Email support@oplos.co with the problem and what you want. Most things get fixed in a week. We commit to responding within 10 business days.

16. General

Entire agreement. These Terms and the Privacy Policy and Safety Policy are the whole agreement between us about Oplos, and replace anything said before.

Severability. If a court finds part of these Terms unenforceable, the rest stays in force and the unenforceable part is read down to the minimum extent needed.

No waiver. If we do not enforce something immediately, we have not given up the right to enforce it later.

Assignment. You may not assign these Terms. We may assign them to a successor in connection with a merger, acquisition, or sale of the business, on notice to you.

Not aimed at the EEA or UK. Oplos is operated from Canada and is not specifically directed at residents of the European Economic Area or the United Kingdom. If you use it from there, you do so on your own initiative.

17. Contact

Support: support@oplos.co
Safety: safety@oplos.co
Privacy: privacy@oplos.co

Deodatum Inc.
205 Macdonnell Street
Kingston, Ontario, Canada